Plan Acceptance
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The warranty plan must be purchased directly through Drive Safe Warranty or an authorized partner. The plan becomes active only after full payment has been received.
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At the start of the plan, the vehicle must be roadworthy and must have a valid MOT and service history in line with the manufacturer’s requirements.
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The warranty plan is activated using the information provided by the customer. Any incorrect information must be reported immediately.
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If the customer requests removal of personal data required to administer the plan, the warranty will be cancelled, and Drive Safe Warranty will be unable to assist with future claims.
Cancellation & Termination
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If no repair request has been made, the customer may cancel the plan within 14 days of the start date for a full refund.
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The plan will be terminated without refund in cases of fraud, dishonesty, or attempts to mislead Drive Safe Warranty.
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If the warranty is financed or paid for by a third party and funds are later recalled, Drive Safe Warranty may seek payment directly from the customer for any outstanding amount.
Repairs & Authorizations
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Drive Safe Warranty may contribute to repair costs for components listed under the customer’s selected plan.
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Repairs must not begin until Drive Safe Warranty has authorized them. Any repairs carried out without authorization may not be reimbursed.
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Diagnostic reports must be submitted within 14 days of the repair request being opened.
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Drive Safe Warranty may choose whether to contribute to diagnostic costs based on plan level.
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Once authorized, Drive Safe Warranty will contribute to parts and labor costs, subject to the limits of the customer’s plan.
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Labor rates are paid according to the plan level and aligned with standard industry repair times.
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Any shortfall or excess must be paid by the customer directly to the repairing garage.
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Drive Safe Warranty will not pay more than the maximum claim limit stated on the plan.
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The final repair invoice must be sent to Drive Safe Warranty within 45 days of authorization to qualify for reimbursement.
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Only faults diagnosed and repaired within the UK using VAT-registered garages and suppliers are eligible.
Documentation Requirements
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Drive Safe Warranty may request documentation for verifying the claim. This may include:
• V5 log book
• MOT certificates
• Purchase receipt or invoice
• Service records from VAT-registered garages
• Previous repair receipts -
Failure to provide requested documents within 14 days may result in the claim being closed.
Consequential Damage
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If a non-covered part causes failure of a covered part, Drive Safe Warranty may consider contributing to the repair of the covered part only.
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Consequential damage does not include failures caused by negligence, abuse, or continued driving after a fault appears.
Wear & Tear
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Wear-and-tear items are covered only when explicitly included in the customer’s plan.
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Wear-and-tear coverage may be restricted by mileage and age limits depending on the plan.
Things Not Covered
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Routine servicing and maintenance items (e.g., filters, brake pads, spark plugs, oils, fluids).
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Bodywork, paintwork, upholstery, glass, trim, wheels, and tires.
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Damage caused by overheating, neglect, misuse, abuse, or continued driving after faults appear.
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Faults present before the start of the warranty plan.
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Blockages, corrosion, carbon build-up, sludge, contamination, or use of incorrect oil/fuel.
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Parts damaged due to accident, impact, road hazards, fire, theft, flood, or severe weather.
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Manufacturer recalls or goodwill repairs.
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Modifications outside factory specification, retrofitted components, or non-OEM parts.
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Poor-quality repairs conducted by any party before or during the warranty term.
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MOT failures or exhaust emissions issues unless explicitly covered.
34. Gradual increase in oil consumption due to standard engine wear.
35. Diagnostic work beyond approved allowances.
36. Repairs identified during routine servicing or maintenance checks.
37. Any loss of use, loss of earnings, commercial losses, inconvenience or consequential damages.Customer Responsibilities
38. If a non-covered part causes failure of a covered part, Drive Safe Warranty may consider contributing to the repair of the covered part only.
39. The customer must ensure that oil, coolant and other fluid levels are maintained correctly at all times.
40. The vehicle must not be overloaded or used in a way inconsistent with manufacturer recommendations.
41. The vehicle must be kept in a roadworthy condition at all times.
42. The vehicle must follow the manufacturer’s servicing schedule. Missing a service may void the plan.Servicing Requirements
43. All servicing must be carried out by VAT-registered garages.
44. Services must follow the manufacturer’s recommended intervals or sooner.
45. If the vehicle has no previous service history, a service must be completed within 1,000 miles or 30 days of purchase.
46. All invoices and receipts must be retained by the customer for proof of servicing.
47. The vehicle must have a valid MOT at all times during the plan.Claim Limits & Plan Expiration
48. Drive Safe Warranty will not contribute more than the fixed claim limit stated in the customer’s plan.
49. Once total paid claims reach the current market value of the vehicle, the plan will expire.
50. Only one payment will be made for the same fault, even if the part fails again.Selling or Transferring Your Vehicle
51. If the vehicle is sold to a private buyer, the warranty may be transferred for an administrative fee determined by Drive Safe Warranty.
52. If the vehicle is sold to a dealer or trader, the plan automatically ends and cannot be transferred.
53. Claims cannot be transferred to another vehicle.
Recovery Option (If Selected)
54. The recovery add-on must be chosen at the time of plan purchase and cannot be added later.
55. Drive Safe Warranty is not responsible for the service provided by third-party recovery providers.
56. Recovery services run parallel to the warranty plan for the same duration.
57. Temporary roadside repairs remain the responsibility of the customer if chosen over a proper repair.Complaints Procedure
58. In the event of a complaint, customers may contact Drive Safe Warranty in writing via email or post.
59. All complaints will be acknowledged within 3 working days and fully reviewed by the management team.
60. Drive Safe Warranty aims to resolve complaints within 14 working days. If additional time is required, customers will be notified.Legal & General Conditions
61. No part of this warranty may be altered without written approval from Drive Safe Warranty.
62. Drive Safe Warranty may amend the terms to comply with new legislation or regulations.