Privacy Policy
Last Updated: March 2026
1. Introduction
DriveSafe Warranty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, purchase a warranty, or interact with our services.
DriveSafe Warranty Ltd is the data controller responsible for your personal data.
DriveSafe Warranty Ltd is a private limited company registered in England and Wales, incorporated on 22 November 2025.
Registered Office:
DriveSafe Warranty Ltd, 135 Park Road, Peterborough, England, PE1 2UD
Website: https://drivesafewarranty.co.uk/
Email: info@drivesafewarranty.co.uk
Phone: 01375 470 585
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, under the supervision of the Information Commissioner’s Office.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Date of birth
- Vehicle information (registration number, make, model, mileage)
- Payment and billing information
- Warranty purchase and policy information
- Repair and warranty claim history
- Communications with our customer service team
Automatically Collected Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Website usage data
- Pages visited and time spent on pages
- Referral sources
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Collect Your Information
We may collect personal data through a number of methods including:
- When you purchase or register a warranty
- When you submit a warranty claim or repair request
- When you complete forms on our website
- When you contact us by phone
- When you contact us by email
- When you communicate with our customer support team
- Through authorised dealers or partners selling our warranties
- Through payment providers used during transactions
- Through website analytics tools and technical systems
- Through cookies and tracking technologies (covered in our Cookie Policy)
4. How We Use Your Information
We use your personal information for the following purposes:
- Providing and managing your vehicle warranty
- Processing warranty claims and repairs
- Communicating with you about your warranty or policy
- Customer service and support
- Sending service-related updates and notifications
- Fraud prevention and security monitoring
- Legal and regulatory compliance
- Improving our services and website performance
- Sending marketing communications where you have provided consent
5. Legal Basis for Processing
Under UK GDPR, we process personal data based on the following legal grounds:
Contract
To fulfil our warranty agreement and provide services to you.
Legal Obligation
To comply with applicable laws and regulatory requirements.
Legitimate Interests
To operate and improve our services, protect our business, and prevent fraud.
Consent
For marketing communications and certain optional data processing activities.
6. Data Sharing
We may share your personal information with trusted third parties where necessary, including:
- Approved repair networks and garages
- Payment processors (such as Stripe or Bumper)
- Insurance underwriters where applicable
- Professional advisers such as accountants, auditors, and legal advisers
- Regulatory authorities or law enforcement where required by law
All third parties are required to process personal data securely and in accordance with data protection laws.
We do not sell your personal data to third parties.
7. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption of sensitive information
- Secure data storage and transmission
- Access control systems
- Regular security reviews and monitoring
- Staff training on data protection and confidentiality
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy.
Typical retention periods include:
- Warranty records: 7 years after warranty expiry
- Repair and claim records: 7 years after claim settlement
- Customer service records: up to 6 years
- Marketing data: until consent is withdrawn
- Website analytics data: up to 26 months
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data where applicable
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time for marketing communications
You also have the right to lodge a complaint with the Information Commissioner’s Office.
Website: https://ico.org.uk
Telephone: 0303 123 1113
10. Marketing Communications
We will only send marketing communications if you have opted in to receive them.
You can unsubscribe or withdraw your consent at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly using the details below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
13. International Transfers
We primarily store and process personal data within the United Kingdom.
If personal data is transferred outside the UK, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Data Protection Contact
DriveSafe Warranty Ltd, 135 Park Road, Peterborough, England, PE1 2UD
Website: https://drivesafewarranty.co.uk/
Data Protection Email: info@drivesafewarranty.co.uk
Phone: 01375 470 585