Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the DriveSafe Warranty website and the warranty services provided by DriveSafe Warranty Ltd, a company incorporated in England and Wales on 22 November 2025 (Company No. 16869269).

DriveSafe Warranty Ltd provides discretionary vehicle warranty plans. These plans are not insurance products, and DriveSafe Warranty Ltd is not authorised or regulated by the Financial Conduct Authority for insurance activities.

All warranty plans are self-funded discretionary service contracts, and each claim is assessed individually. Approval of repairs or payments is made at the sole discretion of DriveSafe Warranty Ltd, based on the terms of the plan and the circumstances of the claim.

The purchase of a warranty plan does not guarantee that any particular repair or claim will be approved. All claims are considered on a discretionary basis, taking into account fairness, reasonableness, and the circumstances of each case.

DriveSafe Warranty Ltd is registered with the UK Information Commissioner’s Office (ICO Registration No. ZC103601) and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Warranty Services

DriveSafe Warranty provides discretionary vehicle warranty services for eligible vehicles.

All repairs and claims are subject to:

• The terms of the warranty plan purchased
• The eligibility of the vehicle
• Assessment by DriveSafe Warranty Ltd

Claims may be refused if:

• The fault existed prior to the warranty start date
• Required servicing or maintenance has not been carried out
• Repairs are carried out without authorisation

DriveSafe Warranty Ltd reserves the right to request supporting documentation before approving any repair.

3. Eligibility

To purchase a warranty plan you must:

• Be the legal owner or registered keeper of the vehicle
• Ensure the vehicle meets DriveSafe Warranty eligibility requirements
• Provide accurate vehicle information when purchasing the plan

DriveSafe Warranty Ltd reserves the right to cancel or refuse coverage where incorrect or misleading information has been provided.

4. Waiting Period & Pre-Existing Faults

All warranty plans are subject to a 14-day waiting period and a minimum distance of 250 miles driven from the plan start date, whichever occurs later.

Faults occurring within this period are not covered.

Any pre-existing faults present before the warranty start date will not be covered.

A pre-existing fault includes:

• Any issue that existed prior to purchasing the warranty
• Any issue where symptoms were present prior to purchase
• Any issue that could reasonably have been detected during inspection or servicing

DriveSafe Warranty Ltd may request inspection reports, diagnostic results, or servicing records to determine whether a fault was pre-existing.

5. Payment Terms

Payments may be made via:

• Stripe
• Bumper
• GoCardless

All prices are in GBP and include VAT where applicable.

Finance or instalment options may be subject to approval by the relevant payment provider.

If a payment is later recalled, reversed, or charged back, DriveSafe Warranty Ltd reserves the right to recover the outstanding balance directly from the customer and suspend warranty coverage until payment is resolved.

6. Cancellation Rights

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their warranty within 14 days of purchase and receive a full refund provided that:

• No claims have been made
• No repairs have been authorised

Cancellations after the cooling-off period may be subject to:

• Administrative charges
• Pro-rata deductions for time on cover

Refunds for financed plans will be processed through the relevant finance provider.

7. Repair Process

If a fault occurs, customers must:

• Contact DriveSafe Warranty Ltd immediately
• Obtain authorisation before any repair work begins
• Provide diagnostic reports and supporting documentation if requested

Repairs must not commence without prior authorisation from DriveSafe Warranty Ltd.

Any repairs carried out without approval may not be reimbursed.

DriveSafe Warranty Ltd may require repairs to be completed by VAT-registered or approved garages.

DriveSafe Warranty Ltd reserves the right to:

• Request a second diagnostic opinion
• Supply replacement parts
• Limit labour rates where excessive

8. Warranty Plans & Fixed Claim Limits

Plan Vehicle Eligibility Max Age / Mileage Fixed Claim Limit Excess Diagnostic Contribution MOT Contribution Breakdown Cover

Platinum Manual / Automatic
<70,000 miles / ≤7 years £3,000 £0 £75 £40 Included

Gold Manual / Automatic
<100,000 miles / ≤10 years £2,500 £50 £50 £20 Included

Silver Any
<150,000 miles / ≤15 years £2,000 £75 £25 £0 Optional (£50)

The fixed claim limit represents the maximum amount payable per individual claim.

There is no limit to the number of claims during the warranty period provided each claim falls within the plan limits and terms.