DriveSafe Logo
IMPORTANT|NOT INSURANCE•NOT FCA-REGULATED•NOT COVERED BY FSCS•NOT UNDER FINANCIAL OMBUDSMAN SERVICE JURISDICTION•DISCRETIONARY WARRANTY PLAN GOVERNED BY UK CONSUMER LAW (CRA 2015 & CCR 2013)
IMPORTANT|NOT INSURANCE•NOT FCA-REGULATED•NOT COVERED BY FSCS•NOT UNDER FINANCIAL OMBUDSMAN SERVICE JURISDICTION•DISCRETIONARY WARRANTY PLAN GOVERNED BY UK CONSUMER LAW (CRA 2015 & CCR 2013)
IMPORTANT|NOT INSURANCE•NOT FCA-REGULATED•NOT COVERED BY FSCS•NOT UNDER FINANCIAL OMBUDSMAN SERVICE JURISDICTION•DISCRETIONARY WARRANTY PLAN GOVERNED BY UK CONSUMER LAW (CRA 2015 & CCR 2013)
IMPORTANT|NOT INSURANCE•NOT FCA-REGULATED•NOT COVERED BY FSCS•NOT UNDER FINANCIAL OMBUDSMAN SERVICE JURISDICTION•DISCRETIONARY WARRANTY PLAN GOVERNED BY UK CONSUMER LAW (CRA 2015 & CCR 2013)

DRIVE SAFE WARRANTY · LEGAL

Disputes & Complaints

How to raise a complaint, what happens next, and how your statutory rights are protected.

Last updated: June 2026
We want every DriveSafe customer to be happy with their cover. If something goes wrong, please tell us — most issues are resolved quickly.

SECTION 01

How to raise a complaint

Please contact us with your plan/certificate number and a description of the problem:

SECTION 02

What happens next

  • We aim to acknowledge your complaint within 2 working days.
  • We will investigate and aim to give you a full written response within 8 weeks, and usually much sooner.
  • If we need more information from you, we'll ask promptly and keep you updated.

SECTION 03

Claims & where you bought your plan

Claims and their outcomes are decided by Drive Safe and managed through your Member's Hub. Where you bought your plan from a dealer and your complaint is about the sale or a refund on a dealer purchase, we may direct you to your supplying dealer, who took your payment.

SECTION 04

Your statutory rights

Raising a complaint does not affect your statutory rights. Where you bought your vehicle from a dealer, that dealer remains responsible to you under the Consumer Rights Act 2015 — including, for the first six months, the presumption that a fault was present at the time of sale. If we cannot resolve your complaint, you retain the right to seek independent legal advice or to pursue your statutory rights.