Claim Portal · Start a repair
All claims start in the Member Hub.
Submit your claim through your customer portal. Live status updates, direct communication with our claims team, and document upload — all in one place. RAN issued within 24 hours of submission.
Redirects to customer.drivesafewarranty.co.uk · UK GDPR compliant
How to file a claim
customer.drivesafewarranty.co.uk
Log in → click 'Start a claim' → enter vehicle + fault + garage → upload diagnostic if requested → submit.
Portal-only claims
All claims must be submitted through the Member Hub portal. Always log the claim before the garage begins work. Unauthorised repairs may not be covered.
How it works
From claim submission to repair complete
Log in
customer.drivesafewarranty.co.uk
Submit
Reg, fault description, chosen garage.
Diagnostic
Garage uploads diagnostic report via portal.
Authorise
RAN (Repair Authorisation Number) within 24h.
Repair
Garage does the work using authorised parts.
Settled
We pay garage direct. You pay your excess plus any labour-rate difference.
What you need to submit a claim
Member Hub login
Sent in welcome email on plan purchase.
Vehicle registration
Auto-filled from purchase record.
Chosen UK VAT garage
Any UK VAT-registered garage.
Diagnostic report
Uploaded by garage if requested.
Target SLAs